Aurora Terms of Service
Aurora Terms of Service
Last updated: September 1, 2025
These Terms of Service (these “Terms”) set forth the conditions for the access to and use of the marketing analysis service "Aurora" and its related websites (collectively, our “Services”) provided by Stellagent Inc., including its affiliated entities (collectively, “we”, “us”, or “our”).
1. Agreement to these Terms
1.1. These Terms apply to all visitors, users, and others who access or use the Service (collectively, “Users” or “you”).
1.2. By clicking your consent (e.g., “Create,” “Continue,” “Sign-in,” or “Sign-up”) or by using our Services, you are agreeing to have read, understood, and to be bound by all provisions of these Terms.
1.3. If you are agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on that organization’s or entity’s behalf and bind them to these Terms (in which case, references to “you” and “your” in these Terms refer to that organization or entity).
1.4. Our Privacy Policy also applies to your use of our Services. Please review our Privacy Policy for information about how we collect, use, share, and otherwise process information about you.
2. Eligibility
2.1. You must be at least 18 years old to use the Services. If you are under 18, you may only use the Services with the permission of your parent or legal guardian.
2.2. You may not use the Services and may not accept these Terms if: (a) you are a person barred from accessing, using, or receiving the Services under the applicable laws of Japan or any other country, including the country in which you are a resident or from which you use the Services; or (b) your Account (as defined below), including any alternative Account controlled by you, has been previously suspended or terminated by us or is otherwise not in good standing.
3. Changes to these Terms
3.1. We reserve the right, in our sole discretion, to modify these Terms at any time, with or without prior notice.
3.2. If we make changes to these Terms, we will provide notice of such changes, such as by posting the revised Terms on the Service and updating the “Last updated” date at the top of these Terms.
3.3. If a revision is deemed material, at our sole discretion, we will endeavor to provide at least 30 days' notice prior to any new terms taking effect.
3.4. Your continued use of our Services after we provide such notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must stop using our Services.
4. Accounts
4.1. You may need to register for an account (an “Account”) to access some or all of our Services. You consent to us collecting and using your email address and any other information you provide to create your Account.
4.2. You are obligated to ensure that the information you provide is true, accurate, current, and complete at all times, and you must promptly update such information if it changes.
4.3. You agree not to share, transfer, or sell your Account and to be responsible for all activities that occur under your Account. You are responsible for maintaining the confidentiality of your Account information and password.
5. License Grant
5.1. Subject to your complete and ongoing compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services we make available to you.
5.2. All rights not expressly granted to you in these Terms are reserved by us and/or our licensors. The Services may include software governed by third-party terms (e.g., open-source software), and it is your responsibility to comply with those terms.
6. Prohibited Conduct and Acceptable Use
6.1. You agree to refrain from utilizing the Service in any way that could potentially result in damage to the Service or compromise its availability and accessibility.
6.2. You agree not to engage in any unlawful, illegal, fraudulent, or harmful activities through the Service. This includes, but is not limited to, acts of hate, harassment, violence, political manipulation, spam, malware, or any activity that violates applicable laws or regulations.
6.3. You agree that you will not publish or promote any inappropriate content using the Services. Inappropriate content includes, but is not limited to: (a) Explicit Material: Content that includes nudity, sexual acts, or explicit imagery. (b) Violent or Graphic Content: Images or descriptions that depict violence, gore, or other graphic material. (c) Hate Speech and Discrimination: Language or imagery that promotes hatred, discrimination, or violence against individuals or groups based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or other protected categories. (d) Harassment and Bullying: Content that intimidates, demeans, or harasses individuals or specific groups. (e) False Information and Misrepresentation: Deliberately misleading or fraudulent information or impersonation of individuals or organizations. (f) Illegal Activities: Promotion of illegal activities or content that violates laws and regulations. (g) Spam and Malware: Unsolicited promotions, commercial messages, or content that contains harmful software. (h) Intellectual Property Infringement: Content that infringes, violates, or misappropriates the intellectual property rights of any other person.
6.4. You hereby agree to refrain from conducting any systematic or automated data collection activities, including scraping, data mining, data extraction, or harvesting, on or in relation to the Service. Such prohibited activities include utilizing the Service as an input for other services, websites, or databases.
6.5. You agree not to republish any content generated by the Service without clearly acknowledging its source and the associated context. Any misrepresentation of the content's origin or the nature of its creation is strictly prohibited.
6.6. We reserve the right to remove any User Content, terminate an Account, or otherwise restrict access to the Services to ensure compliance with these Terms.
7. Geoblocking
7.1. We may implement geoblocking to restrict access to the Services from specific geographic regions or countries.
7.2. Geoblocking may be implemented based on: (a) compliance with applicable laws, regulations, or governmental requirements; (b) security or compliance reasons; or (c) our business considerations at our sole discretion.
7.3. Geoblocking may affect your ability to access some or all of the Service's functionalities or content.
7.4. We reserve the right to modify our geoblocking policies and restrictions at any time without notice. You are responsible for ensuring that your use of the Services complies with all local laws and regulations of your jurisdiction.
8. Subscriptions
8.1. Certain parts of the Service are available only with a paid subscription. You will be billed in advance on a recurring and periodic basis (such as monthly).
8.2. At the end of each billing cycle, your subscription will automatically renew under the then-current conditions unless you cancel it or we cancel it. By subscribing, you authorize us to charge your designated payment method for the initial term and any subsequent renewal terms.
8.3. You may cancel your subscription renewal through your user profile page or by contacting us at support@stellagent.com. You will not receive a refund for the fees already paid for your current subscription period, and you will continue to have access to the Service until the end of your current subscription period.
9. Billing and Payment
9.1. You must provide accurate and complete billing information, including full name, address, and valid payment method details.
9.2. If automatic billing fails for any reason, we will issue an electronic invoice indicating that you must proceed manually, by a certain due date, with the full payment corresponding to the billing period as indicated on the invoice.
9.3. We use Stripe as our third-party service provider for payment services. By making a purchase, you agree to be bound by Stripe’s Privacy Policy and its Terms of Service.
9.4. Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes (collectively, “Taxes”). If we have the legal obligation to pay or collect Taxes for which you are responsible, we will invoice you and you will pay that amount.
9.5. We reserve the right to change our prices and billing methods at any time. Any price changes will take effect at the start of the next subscription period following the date of the change. We will provide you with reasonable prior notice of any change in subscription fees to give you an opportunity to terminate your subscription before such change becomes effective.
10. Credit System
10.1. The Services operate on a credit-based system. Credits may be purchased, earned, or granted through promotions or subscriptions.
10.2. Each service consumes a predefined number of credits based on complexity, volume, or duration, as determined at our sole discretion. We reserve the right to modify credit consumption rates and values at any time, with or without notice.
10.3. Credits are for use only by the Account to which they were issued and may not be transferred, resold, or exchanged for cash or other value.
10.4. Except as required by law, all Credit purchases are final and non-refundable. Upon termination of your Account for any reason, unused Credits may be forfeited without compensation.
11. Refund Policy
11.1. Our refund policy varies depending on subscription type, regional laws, and account status. All refund requests are subject to manual review.
11.2. Refunds for monthly subscriptions and add-on credit packages may be requested within 24 hours of purchase. Refunds for annual subscriptions may be requested within 72 hours of purchase. Customers residing in the EU, Turkey, or the UK are eligible to cancel and receive a refund within 14 days of purchase.
11.3. If your refund request is approved, we will process the refund based on the proportion of unused Credits.
11.4. We reserve the right to deny a refund request if your Account exhibits unusual activity, such as abuse of the system or violation of these Terms. If you have previously received a refund for our services, we reserve the right to refuse subsequent refund requests.
12. Disclaimers Regarding Artificial Intelligence (AI)
12.1. Nature and Limitations of AI: The Services leverage AI, a rapidly evolving field. You acknowledge that AI is based on probabilistic models, which may result in the generation of inaccurate information, misleading expressions, or biased content (“Output”). We are not responsible for any errors or inaccuracies caused by the AI.
12.2. User Responsibility: You are solely responsible for independently reviewing and evaluating all Output before relying on or using it. You assume full responsibility for any decisions, actions, or omissions based on the Output.
12.3. Third-Party AI Services: The Services may utilize third-party AI services to power certain functions. You consent to your input data being transmitted to such third-party services and acknowledge that they may have their own terms and privacy policies. We shall have no liability for the availability, security, or operation of any third-party AI service.
13. User Content
13.1. Definition and Responsibility: "Input" refers to the prompts, questions, and data you provide to the Service. "Output" refers to the content generated by the Service based on your Input. Input and Output are collectively referred to as "User Content." You are solely responsible for all User Content that you upload, post, transmit, or otherwise make available through the Service, including its legality, reliability, and appropriateness.
13.2. Interactions with Other Users: Any interactions with other users of the Services are solely between you and such other users. We are not responsible for any loss or damage that may result from such interactions and are under no obligation to become involved in any dispute between users unless there is a violation of these Terms or our Privacy Policy. You hereby release us, our officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, arising out of or in any way related to such disputes.
13.3. Ownership: You retain your ownership of any intellectual property rights to any User Content that belongs to you and is posted, uploaded, or otherwise made available using the Services.
13.4. License to Us: By submitting, uploading, or displaying content on or through the Services, you grant us (and those we work with) a nonexclusive, royalty-free, worldwide, fully paid, and sublicensable license to use, store, host, reproduce, modify, adapt, publish, translate, create derivative works, distribute, publicly perform, and publicly display your content to the extent reasonably necessary to deliver, operate, promote, and improve our Services, and to develop new ones. You represent and warrant that you have the necessary rights to grant us this license for any content that you submit to our Services.
14. Our Content
14.1. Content developed and/or published by us through the Services (e.g., blog posts, information about us) (“Our Content”) is the property of us and/or our applicable third-party licensors.
14.2. While we will use reasonable efforts to ensure that Our Content is complete, accurate, and current, we make no representations or warranties as to its completeness, accuracy, or currency. All of Our Content is provided “AS IS,” and we are not responsible for any errors or omissions.
14.3. Without our prior written consent, you may not copy, store, publish, modify, create derivative works based on, distribute, or otherwise use Our Content except in connection with your use of the Services.
15. Copyright Infringement Claims
15.1. We respect the intellectual property rights of others and expect our users to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law.
15.2. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our copyright agent with the following information in a written notice: (a) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) A description of the copyrighted work that you claim has been infringed; (c) A description of where the material that you claim is infringing is located on the Services, sufficient for us to locate the material; (d) Your address, telephone number, and email address; (e) A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
15.3. Our designated copyright agent for notice of alleged copyright infringement appearing on the Services is: support@stellagent.com.
15.4. If you believe that your content that was removed is not infringing, or that you have the authorization from the copyright owner, you may send a counter-notice containing the required information under applicable law.
16. Disclaimer of Warranties
16.1. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES, ALONG WITH ANY USER CONTENT, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR COURSE OF PERFORMANCE.
16.2. WE, OUR SUBSIDIARIES, AFFILIATED COMPANIES, AND LICENSORS DO NOT WARRANT THAT: (A) THE SERVICE WILL OPERATE WITHOUT INTERRUPTION, BE SECURE, OR BE AVAILABLE AT ANY SPECIFIC TIME OR LOCATION; (B) ANY ERRORS OR DEFECTS WILL BE RECTIFIED; (C) THE SERVICE IS DEVOID OF VIRUSES OR OTHER POTENTIALLY HARMFUL ELEMENTS; OR (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS.
16.3. WE ARE NOT LIABLE FOR SERVICE UNAVAILABILITY OR RESTRICTIONS RESULTING FROM GEOBLOCKING.
17. Limitation of Liability
17.1. IN NO EVENT SHALL WE, NOR OUR DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (III) ANY CONTENT OBTAINED FROM THE SERVICE; OR (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY.
17.2. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS.
17.3. THIS LIMITATION DOES NOT APPLY TO LIABILITY RESULTING FROM OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
18. Indemnification
To the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless us, and our employees, officers, directors, agents, and partners from and against any losses, liabilities, claims, demands, damages, expenses or costs arising out of or relating to: (a) your use of and access to the Service, whether by you or any individual using your Account; (b) your violation of these Terms; or (c) the Content you upload or post on the Service.
19. Termination
19.1. You are free to stop using our Services at any time.
19.2. We reserve the right to suspend or terminate your access to the Services with or without notice.
19.3. Provisions that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, intellectual property clauses, warranty disclaimers, indemnity, and limitations of liability.
20. Governing Law and Dispute Resolution
20.1. These Terms and your use of the Services shall be governed by the laws of Japan, without respect to its conflict of laws principles.
20.2. The Tokyo District Court shall have exclusive first-instance jurisdiction over any and all disputes arising out of or in connection with these Terms or the Services.
20.3. All disputes must be brought in the party's individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. By entering into these Terms, you agree to waive the right to participate in a class action.
21. Miscellaneous
21.1. Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent.
21.2. Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect.
21.3. Waiver: Our failure to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision.
21.4. Electronic Notices: You consent to receive communications from us in an electronic form and agree that all terms, agreements, notices, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if they were in writing.
22. Contact Us
If you have any questions about these Terms, please contact us at: support@stellagent.com.